KitDeskDeleting your account
Last updated 10 August 2026
From inside the app
This is the quickest way and it takes effect the moment you confirm.
- Sign in to KitDesk, on the web or in the app.
- Tap your name at the bottom of the sidebar. On a phone, open the menu first.
- Choose Delete account.
- Enter your password, type DELETE, and confirm.
If you cannot sign in
Email info@alphaitsolutions.uk from the address on the account and ask us to delete it. We will confirm it is really you, then do it within 30 days, usually the same week.
What gets deleted
Your name, your email address, your password and your kiosk PIN are removed from the database outright. Not hidden, not flagged as inactive. Gone.
What stays, and why
Bookings you made stay on record, with the link to your account cut. The organisation keeps a history saying a projector went to the main hall on a Tuesday and came back on the Thursday. It no longer knows it was you.
They paid for the software to keep exactly that history, and deleting it would take away records of equipment that belongs to them rather than to you. If you want your name removed from those entries too, ask the organisation that runs your KitDesk, since it is their record to change.
How long anything is kept
| Data | What happens |
|---|---|
| Name, email address, password, kiosk PIN | Deleted immediately when you confirm. Not retained |
| Bookings and activity history | Kept by the organisation with your identity removed, for as long as they keep using KitDesk |
| Photos and signatures you added | Kept against the item or booking they belong to, with the link to you removed |
| Server logs containing your IP address | Deleted automatically after about 30 days |
If you want the anonymised history removed as well, ask the organisation that runs your KitDesk, since those records belong to them rather than to us.
Two things that will stop you
You still have something booked out. Bring it back, or ask an admin to book it in for you, then delete the account.
You are the only owner. Somebody has to be able to administer the site. Make someone else an owner first.