Support

Last updated 10 August 2026

Things people ask

The camera will not scan

Three usual causes. The permission was refused, in which case allow the camera for KitDesk in your phone settings. The page is not on a secure connection, which browsers require before handing over a camera. Or the label is too small in frame, so move closer. There is always a box to type the reference into instead, and a barcode scanner plugged into a tablet works as a keyboard.

I cannot book an item

If it says the item is out of test or service, its PAT test or service date has passed and KitDesk will not let it leave the building until an admin updates the date. That is deliberate. If it says already booked out, someone has it for part of the window you asked for.

The kiosk says my PIN is not recognised

PINs belong to a site. Check the tablet is set to the right one. An admin can set you a new PIN from the people list without knowing your old one.

Nothing is emailing me

Reminders go out once a day. If an outside borrower is attached to a booking, the email goes to them rather than to the staff member who made it.

The app is showing old information

Pull down to refresh, or sign out and back in. If a page looks stale on the web, a hard reload clears it.

I want my account deleted

See deleting your account. You can do it yourself from inside the app.

Reporting a bug

Tell us what you did, what happened, and what you expected instead. A screenshot of the error and the item reference is usually enough to find it. If it involves a booking, the date and the site name help.

Security

Found something that looks like a security problem? Email info@alphaitsolutions.uk with the detail and please give us a chance to fix it before telling anyone else.